If you’re not 100% satisfied with your Fluffy Unikorn product, we want to make it right for you! You can process a return, replacement or exchange within 15 days after your order ships.
Please contact us here to start a return request, or email us at firstname.lastname@example.org with your Order number and an Item you wish to return or exchange. We will send you FREE pre-paid shipping label to return your items.
Once we receive your items, we will mail you a replacement items, refund you the full amount minus 15% handling fee, or issue you a store credit in the full amount of the returned item(s).
Please note – we will be able to provide FREE pre-paid shipping labels for US returns only.
Returns Policies and Information
Returns & exchanges must be requested within 30 days of delivery
We will not accept returns on the following items:
- Items marked as clearance or final sale.
- Free gifts or promotional items with retail value.
- Items received in damaged/worn condition.
- Returns, Exchanges & Store Credit initiated more than 15 days after the delivery date.
- All items must be returned in new condition. Liners, tags, lacing and components must all be intact. If liners/tags/components are missing or items are received unlaced, a 10% restocking fee will automatically be applied to all refunds or store credit. Exchanges will not be sent out until the restocking fee has been paid.
- The return form MUST be included inside the package. If the label becomes damaged, this will be the only way to identify which customer the item/s belong to.
- All fragile items must be properly bubble wrapped and protected. Items received damaged will receive no refund, store credit, or exchange.
- Make sure all boxes are properly sealed, and any previous shipping labels/barcodes are taken off or covered.
Please note that if packages are received that are improperly labeled, sent without a tracking number, or sent without filling out our return form may be delayed or denied. You will be responsible for return shipping costs if you wish to have the item returned.